Case Studies

The Harrogate Market

KUDOS manages an exclusive hospitality & retail concept at Harrogate International Centre in Yorkshire.

We work seamlessly with the council to provide a bespoke catering service for both internal & external events as well as operating a unique retail catering offer at five outlets across the site.

‘The Harrogate Market’ concept was designed to offer a high street grab ‘n’ go supermarket offer, operating at breakfast, lunch, tea & dinner for exhibition visitors, as well as mobile bars & buffet stations for conferences.

This venue-specific retail concept effectively balances modern high street supermarket retailing with the look, feel & product range more associated with a local farmer’s market. We showcase the ‘local hero’ suppliers & high quality seasonal ingredients, which gives visitors to the venue a flexible, sustainable & nutritionally balanced choice of on-site catering.

Over 50% of the 89 unique homemade products are sourced from within 20 miles of HIC Yorkshire, including smoked fish from Bleikers Smoke-house, finest Yorkshire tea from Taylors of Harrogate, Yorkshire parkin & other sweet treats from Lottie Shaw’s.

“We wanted our new HIC retail brand to be of high quality, sustainable & to showcase the fabulous local producers in the Harrogate area. The Harrogate Market brand has managed to encapsulate this vision & Kudos has delivered on their promise.”
Simon Kent, Director of HIC Yorkshire

Feed at the Brighton Centre

KUDOS feeds the 5,000 at the Brighton Centre.

The Feed concept is a clever blend of fashionable street food & conference dining. The look, feel & language offers a fun & unique catering alternative, capturing the quirky essence of Brighton.

As part of our new sitewide contract we refurbished three new fixed retail outlets & bars & implemented a bespoke mobile unit offer adaptable for the varied events. This has enhanced the visitor experience to the centre & has allowed the Council to broaden their event offer for up to 5,000 visitors.

We have introduced a brand new local product range to the Brighton Centre including locally caught fish from the South Coast; meat & and poultry from Burt’s family butchers in Bexhill; artisan breads from Newhaven & all fruit & vegetables from Tasteables of Brighton.

Furthermore, through our partnership with WorldHost Customer Service training we have given our team members the invaluable skills & knowledge to deliver the highest quality service.

“We felt that this was the perfect time to refresh our retail offering in the Centre & Kudos has totally revitalised the offer around the whole venue. Our catering partners have delivered on their promises & we’re delighted that they’ve supported our vision for the future. We knew it was the right decision to continue our long-term partnership with Kudos & the feed re-launch has further emphasised this.”
Howard Barden, Head of Tourism & Venues, Brighton & Hove Council

Refuel at RAF Museum, Cosford

KUDOS manages & operates the exclusive retail & event catering contract at RAF Museum, Cosford.

We revitalised the existing Refuel restaurant, celebrating our local hero suppliers through our homemade seasonal menus & barista style coffee bar.

Our creative team has refreshed some of the retail outlets through bespoke branding, signage & merchandising, tailor-made to the visions of RAF Cosford.

The unique branding flows through the entirety of the venue, from our Refuel café to our Check Point Charlie café stop, enhancing the overall visitor experience. Our grab ‘n’ go style product offering provides visitors with the flexibility of choice that complements their visit, eliminating queuing time & providing them with a welcome rest point.

Our Citroen H Van mobile unit provides a unique attraction for summer events, supports the overall retail & hospitality business within the venue & has proven to be a hit with visitors.

“We were delighted to welcome on board Kudos as our new on-site caterer who join us at an exciting time, as we work towards the Centenary of the RAF in 2018. Their fresh approach & passion for food is inspiring & the new grab ‘n’ go Citroen H Van is just the first step in some of the exciting ideas they have planned.”
Karen Dixon, Corporate Events Manager, RAF Museum, Cosford

The Heron

KUDOS is a proud partner of The Heron, providing a bespoke concierge service and creative catering service for the residents.

Working in partnership with the building management we provide the residents with a place to relax & enjoy our award winning food & service.

The KUDOS team has created a tailor-made menu designed around the needs & wants of the residents. Through our partnership we provide a catering & bar service to the main lounge, conference rooms & terrace space, which can be extended to events & hospitality services when required.

Currently the residents enjoy an all-day concierge, dining & bar service dedicated solely to them & developed around their needs. We work closely with the client & have adapted & evolved our service accordingly.

This approach, coupled with our personal touch, has allowed us to develop a long-standing partnership with The Heron, providing an exceptional & bespoke catering service for all the residents.

Harvey Nichols

KUDOS has provided the complete staff catering facilities at this iconic eight-storey shop for over a decade and sets the gold standard for events and hospitality.

The Harvey Nichols team are some of the most customer-led service providers of luxury that require demanding and exacting standards.

Within the staff restaurant we provide a varying daily hot food offer, snack and salad bar including a deli sandwich counter as well as a selection of hot and cold beverages and snacks throughout the day.

We are proud to have been supporting the daily operation of the store, ensuring food is provided on time when needed to all of the varying hierarchies of staff.

Our efficient catering allows the store employees to continue with their responsibilities within the company with no delay ensuring in the long-term the end customer receives the ultimate experience.